Homewood Suites by Hilton Raleigh-Durham AP/Research Triangle - Durham, North Carolina

mike burrows

Traveling a lot for work, I get to compare many hotels and am always pleased with stays in any HGI property. This Hotel though, stands out as exceptional for the price and only scores slightly less than 5 stars for location as there are only two meal options withing walking distance, as none of the surrounding roads have sidewalks. I would like to give a special shout out to the guy who heads up the breakfast service who was outstanding for his cheerfulness and level of service.

Laura F

This hotel has indeed recently been renovated- I was concerned by past reviews but pleasantly surprised on arrival. Our room was a two bedroom suite (king and 2 queens) and everything was new and clean. We did not use sofabed but it appears to be new as well. I don’t know how full the hotel was during our two night stay but we never heard neighboring guests. The showers have refill bottles of shampoo, conditioner and shower gel, but only bar soap for sink. Ceiling fans in both bedrooms. AC worked well for July. |I gave a 5 review in spite of the fact the breakfast was basic Hilton offering (powdered eggs, sausage, oatmeal, breads, whole fruit). The first morning the attendant was a gentleman and possibly he was just filling in but some items were missing and he was just doing the minimum. The second morning the woman attendant was friendly and everything was offered. |Elevator could use a sweep. |Location was quiet, convenient to airport and Chapel Hill was easy, short drive. |I would stay here again.

Trudi Bloom

First time stopping by this hotel with my family. Staff was friendly and helpful. We stayed for 3 nights. The rooms were cleaned and spacious for our family. Love the kitchenette the room had( traveling with family it's worth it).
They offered breakfast but could do a little better to replenish the fruit basket they had for the days we were there no more fruits were added.
Other than that, I would recommend this hotel, especially traveling with family.

Christina Harris

The staff members here are outstanding! Great attitudes, super helpful, willing to assist. I particularly remember Willie and Wanda from the front desk. They were impeccable!

But from a customer perspective, it was clear there may be issues at the management/ownership level. There weren’t enough supplies available for lodgers. I asked for simple things — extra towels & shower caps. These items mostly weren’t available. They gave me trash bags in exchange for the shower caps. The front desk staff did all they could to meet my needs with what they had on hand.

Most hotels will give a couple water bottles per day, specifically for Diamond members, this hotel has a cap of two bottles for the entire stay.

There was only one functioning elevator in the entire building, used by the staff and those who paid to stay there. So the elevator wreaked of smells from garbage carts, housekeeper supplies, smoke (from smokers), etc. It wasn’t the best at all.

I grew a bit impatient when I was denied late check out from the hotel, as this is a normal benefit for Hilton members. While the front desk staff did their best to accommodate me, it was evident that they were receiving direction that isn’t aligned with what I normally expect when I visit a Hilton property.

The entire staff — down to the janitor and the housekeeper and the maintenance man was respectful and helpful. It definitely was not a staff issue. It was a policy and supply issue.

Desiree Perales

Beautiful hotel! We are traveling to a new pcs station and stopped for the night. Everything was wonderful the only complaint I had was service wise. That's why I didn't give a 5 star rating. Me and my husband went down for breakfast. And when we were headed back to the room I asked the lady in the kitchen if I can have 3 muffins to take to my kids. She said you need to get them from over there. And points to the muffins and a line behind with people grabbing them. So there was only one left. Looked at me and said there's none left. Walked in the kitchen and saw all the muffins that I could clearly see. She grabbed my plate and gave them to me. I thought it was rude. We paid 230 dollars for a night and I can't even have some damn muffins for my kids who didn't even eat breakfast. They just wanted the muffins. Besides that great hotel. They just need to work on the kitchen lady's hospitality.

Scot LePage

Knocking this place 2 stars. When someone books a particular Hilton brand they expect certain amenities. At Homewood Suites one expects a daily Happy Hour buffet. None offered here. Additionally at airport locations one expects constant airport shuttle service. Theirs starts at 9 in the morning....they might as well not even offer it! No more Pandemic / Covid excuses from businesses.

Ian Flowers

My family and I checked in the hotel and they had a pool and fitness room. I visit the shop down on the first floor and purchase a Kit Kat and relaxin fa a little bit before goin to the pool. The breakfast today and yesterday was so delicious and i recommend this hotel is a great and fun place to stay if you're traveling out of town with your family or solo. The only problem was at breakfast but there was no syrup for the waffles.

Karen Shaffer

I drove down for an appointment with Duke in Morrisville, and this was nearby, a 5 minute drive away. I needed a walk-in shower, so chose an ADA room. Well, kudos to this nice hotel for all the features in the kitchen, doorways, bedroom closet, at the pool, and multiple grab bars and accessories in the bathroom for handicapped people! However, the shower is STILL INSIDE A BATHTUB, so know that in advance, and hopefully your disability can work with that. If not you'll have to book elsewhere. Also I was surprised that the shuttle service goes to Airport only, not to any medical facilities or nearby restaurants which would have helped me a lot. Still, it was fairly nice and welcoming, especially the comfy sitting areas outside and in. Probably could use a picnic table by the grilling area. Just might return here for next appointment, not sure.